Refund policy

We want every PoulTree roast to turn out great. If something isn't right with your order, we'll help make it right.

30-day money-back guarantee
You have 30 days after your order arrives to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original PoulTree packaging with all parts included (for example the Perch, Talon, rod, skillet or kit pieces). Please have your order number or proof of purchase ready.

How to start a return
Email us at contact@poultree.store with your order number and the item(s) you'd like to return. If your return is approved, we'll reply within 48 hours with instructions. Return shipping is paid by the customer, and we recommend a trackable service. Returns go to:

PoulTree
4240 Gilman Place West, Suite A
Seattle, WA 98199

Items sent back without an approved return request can't be accepted.

Damaged, defective or wrong item
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email contact@poultree.store right away (photos help) and we'll make it right at no cost to you, including shipping.

Items we can't return
Sale items and gift cards can't be returned. Used items can't be returned for food-safety reasons.

Exchanges
Need a different size kit or a different product? The fastest way is to return the original item and, once the return is approved, place a new order for the one you want.

Refunds
Once we receive and inspect your return, we'll email you to let you know whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a little extra time to post it. If more than 15 business days have passed since your return was approved, email us at contact@poultree.store.

Bought on Amazon?
PoulTree orders placed on Amazon follow Amazon's return process. Please start your return from Your Orders on Amazon. This policy covers orders placed at poultree.store.

Questions?
We're happy to help. Email contact@poultree.store.